About 16,000 Shopify Plus merchants will lose access to the company's merchant success managers.
Merchants success managers are a key perk of the Shopify Plus subscription.
Shopify plans to tell about 16,000 of its Plus merchants that they will no longer have direct access to merchant success managers, a key perk of the higher-priced subscription.
Merchant success managers are Shopify employees who consult with Plus merchants about launching and running their online stores.
They're often touted as a benefit that can help merchants "get the most value out of Shopify Plus."
Persons:
Biss, Shopify
Organizations:
Merchant, Shopify